Building Leaders, Elevating Experiences
Structured programmes designed to grow confident leaders, sharpen management skills, and master guest experience.
These multi-week group training programmes are designed for managers, supervisors, and business owners who want more than a one-off workshop. Each course is practical, outcome-driven, and combines teaching with real-world application to create lasting change in your business.
Hospitality Management
(8 Sessions)
- Improved Profitability
- A systematic approach to running Hospitality
- Confident Managers or Owners
- Tools to grow your Teams and Venue
Join our 8-week course, designed for Hospitality Managers and Owners eager to sharpen their skills in Finance, Leadership, and Guest Experience.
If you’re a Manager looking to grow your career, you’ll enjoy hands-on in-person sessions and interactive online workshops, plus the chance to connect with peers across Auckland.
For Owners, sending a key team member is a smart investment in developing your existing and future leaders who will drive your business forward.
What You’ll Learn:
1. Finance & Profitability
Understanding numbers, wage costs, COGS, and driving profitability.
2. Leadership & Team Development
Motivating teams, setting standards, and leading across generations.
3. Operational Efficiencies
Rostering, systems, and operational efficiency.
4. Guest Experience
Designing and delivering memorable service that drives loyalty.
Step-Up to Management
(6 Sessions)
- Fast-Tracked Skills
- Confident Aspiring Managers
- Ready for Leadership
- Practical Tools for Daily Operations
This 6-week programme is designed for Supervisors, Assistant Managers, or aspiring leaders who are stepping up into greater responsibility. It’s the perfect bridge between frontline roles and full management.
With a mix of interactive group sessions and practical assignments, participants leave ready to lead with confidence and consistency.
What You’ll Learn:
1. Core Leadership Skills
Communication, motivation, and accountability.
2. Operational Knowledge
Rostering, cost control, and daily reporting.
3. Guest Interaction
Handling complaints, upselling authentically, and creating positive guest moments.
Guest Experience Mastery
(4 Sessions)
- Service Excellence
- Memorable Journeys
- Higher Guest Satisfaction
- Reputation for Excellence
This 4-week programme focuses entirely on creating world-class guest experiences. It’s designed for teams and managers who want to stand out from the competition, delight guests at every touchpoint, and build long-term loyalty.
Participants learn to map the guest journey, define clear service standards, and deliver consistent “wow” moments — while also mastering the art of recovery when things go wrong.
What You’ll Learn:
1. Guest Journey Mapping
Identifying and designing critical touchpoints.
2. Service Standards & Language
Building consistency in communication and behaviours.
3. The “Wow” Factor
Creating simple systems for memorable, repeatable moments.
4. Feedback & Recovery
Turning complaints into loyalty and advocacy.
