An Introduction to 5-Star Service
Your first step toward delivering world-class hospitality
Online Course - USD $19
Do you work in hospitality? Are you in a guest-facing role — porter, waiter, receptionist, bartender, or front desk agent? Then this course is for you.
I’ve been in your shoes. I started out in service roles and became a Hotel General Manager at 31, running one of the world’s best resorts where guests paid $5,000+ per night. I created this course to share what I’ve learned so you can stand out, feel confident, and create better guest experiences — no matter where you work.
Why Take This Course?
By the end of this course, you will:
- Gain confidence in every guest interaction.
- Stand out from colleagues and build your reputation.
- Receive more tips and guest reviews mentioning you by name.
- Understand how to anticipate guest needs before they even ask.
- Learn how to adapt your service to business travellers, families, or couples celebrating special occasions.
This is the luxury hospitality approach — proven in fine dining restaurants and five-star hotels, but just as effective in pubs, diners, and budget hotels.
Who It’s For
- Porters, waiters, bartenders, receptionists, and front desk agents.
- Students or aspiring managers preparing for their first roles.
- Anyone passionate about creating outstanding guest experiences.
You’ll learn the mindset, skills, and practical tools that can change your career trajectory. This isn’t just theory — it’s real-world training that makes a difference on your next shift.
Ready to become a Guest Service Superstar?
