Unlocking Your Team’s Potential
Practical, high-impact workshops that transform service culture, empower managers, and elevate the guest journey.
Guest (noun):
A person invited to visit, stay, or receive hospitality at a home, event, or establishment.
The Results We Deliver
At Habit, we take pride in redefining customer experience as guest experience. Every guest remembers how you made them feel — and every team member performs better when they feel equipped and confident. Our workshops focus on these two pillars: 1. Exceptional Guest Experiences 2. Empowering Leaders Whether you choose a focus on guest experience, leadership, or a blend of both, our workshops deliver real results.
Who It's For
Hotels & Resorts
Wanting to build a service culture that shapes every touchpoint, raises guest satisfaction scores, and drives return visits.
Restaurants & Cafés
Looking to grow average spend through genuine, service-led upselling rather than transactional sales tactics.
Spas, Gyms & Wellness Centres
Elevating client care through subtle, luxury-style service that encourages repeat visits and upselling of treatments or memberships.
High-End Retirement Villages & Aged Care
Embedding warmth and professionalism so residents and their families feel valued and cared for.
Corporate Teams
(law firms, accounting firms or consultancies)
Aiming to deliver a five-star hospitality approach in a professional setting — making clients feel cared for, increasing trust, and fostering long-term loyalty.
Boutique Tourism Experiences
(wineries, event venues, luxury retreats)
Who want to stand out by creating personalised, memorable guest journeys.
Airlines, Private Aviation & Transport Providers
Seeking to turn functional services into memorable journeys where passengers feel like valued guests.
Retail & Showrooms
A luxury fashion, automotive or jeweller store where staff interactions directly influence purchase decisions and brand loyalty.
1. Guest Experience Workshops
"From first impressions to lasting loyalty, we help teams deliver moments that matter."
What We Cover
- Guest Journey & Experience Mapping
Understand expectations and identify the moments that matter.
- Service Standards & Language
Build consistency in team language and guest touchpoints to create raving fans.
- Handling Complaints & Feedback
Equip your team with the confidence and tactics to turn negative experiences into loyalty.
- Upselling as a Service
Show your team how to increase spend naturally by adding value, not pressure.
2. Leadership & Team Development Workshops
"Great guest experiences start with great leaders."
What We Cover
- Self-Leadership & Time Management
Increase focus, self-awareness, and personal productivity.
- Motivating & Leading Teams
Lead across generations, build engagement, and inspire commitment.
- Creating High-Performing Teams
Develop alignment, accountability, and ownership within your team.
- Results & Accountability
Drive performance and consistency through clear goals and measurement.
How It Works
Our process ensures that training isn’t theory-heavy but immediately usable in your operation:
- Discovery – We take time to understand your business challenges and goals.
- Strategy – Together, we select the tools and frameworks that will make the biggest difference.
- Teach – Through workshops and mentoring, we connect theory with practical application.
- Action – Your team applies what they’ve learned in real projects, ensuring tangible outcomes.
Options & Pricing
Short & Sharp (1–2 hrs, online only)
$1500
per session
Single Session
Basic Analysis
On-Site Visit
Tailored & Targeted (2–4 hrs, online or in-person)
$2,500
per session
Benchmarking
Improvement Plan
Staff Training
Deep & Strategic (4–8 hrs, in-person)
$3,500
per package
Ongoing Support
Market Research
Experience Optimization