Unlocking Your Team’s Potential

Practical, high-impact workshops that transform service culture, empower managers, and elevate the guest journey.

Guest (noun):
A person invited to visit, stay, or receive hospitality at a home, event, or establishment.

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Workshops With Impact


At Habit, we take pride in redefining customer experience as guest experience. Every guest remembers how you made them feel — and every team member performs better when they feel equipped and confident. 

Our workshops are delivered in person or online and focus on these two pillars: 
1. Exceptional Guest Experiences
2. Empowering Leaders 

Whether you choose a focus on guest experience, leadership, or a blend of both, our workshops deliver real results.
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Improved Team Culture

Clearer communication, greater accountability, and stronger morale.

Reputation Growth

A well-trained team that strengthens your brand and boosts demand.

Stronger Client,
Customer & Guest Loyalty

Building trust and long-term relationships that drive repeat business.

More Confident Leaders

Managers who can motivate, align, and engage their teams effectively.

Increased Average Spend 

Authentic upselling and cross-selling that feels natural and guest-focused.

Higher Guest Satisfaction Scores

Better service standards, consistent delivery, and memorable experiences.

1. Guest Experience Workshops

"From first impressions to lasting loyalty, we help teams deliver moments that matter."

What We Cover

  • Guest Journey & Experience Mapping

    Understand expectations and identify the moments that matter.

  • Service Standards & Language

    Build consistency in team language and guest touchpoints to create raving fans.

  • Handling Complaints & Feedback

    Equip your team with the confidence and tactics to turn negative experiences into loyalty.

  • Upselling as a Service

    Show your team how to increase spend naturally by adding value, not pressure.

A group of people enjoying 5 star hospitality

2. Leadership & Team Development Workshops

"Great guest experiences start with great leaders."

What We Cover

  • Self-Leadership & Time Management

    Increase focus, self-awareness, and personal productivity.

  • Motivating & Leading Teams

    Lead across generations, build engagement, and inspire commitment.

  • Creating High-Performing Teams

    Develop alignment, accountability, and ownership within your team.

  • Results & Accountability

    Drive performance and consistency through clear goals and measurement.

A group of managers who completed their leadership course

How It Works

Our process ensures that training isn’t theory-heavy but immediately usable in your operation:

  1. Discovery – We take time to understand your business challenges and goals.
  2. Strategy – Together, we select the tools and frameworks that will make the biggest difference.
  3. Teach – Through workshops and mentoring, we connect theory with practical application.
  4. Action – Your team applies what they’ve learned in real projects, ensuring tangible outcomes.
Tailor Your Workshop
A Workshop Participant writing onto the white board

Options & Pricing

Online Leadership Course on Zoom showing the Participants

Short & Sharp (1–2 hrs, online only)

From $350

per session

Inquire
Perfect for quick wins and focused learning. These sessions are designed to tackle a specific challenge, refresh existing knowledge, or introduce new skills in a concise format. Ideal for: individuals, small teams needing a reset, pre-service boosts, or introducing a new standard.

Fast impact

Immediate tools

Team boost

In Person Small Group Workshop
Popular

Tailored & Targeted (2–4 hrs, online or in-person)

From $1,500

per session

Inquire
Custom-designed workshops built around your team’s needs. These sessions combine learning with practical application, ensuring participants leave with clear tools and strategies they can apply immediately. Ideal for: Teams seeking to level up consistency, introduce new service standards, or develop leadership foundations.

Custom content

Practical strategies

Clear actions

In Person Workshop Participants Watching the Facilitator

Deep & Strategic (4–8 hrs, in-person)

From $2,500

per package

Inquire
An immersive, full-day (or half-day) experience for lasting change. These sessions go beyond surface-level training, diving into leadership, culture, and guest journey design to create measurable results. Ideal for: Leadership teams, full venue training days, or businesses wanting to embed new behaviours and systems.

In-depth learning

Hands-on practice

Long-term results