About Habit & Our Results
Habit helps hospitality businesses, corporate teams, and leaders deliver exceptional service, build stronger teams, and achieve measurable results.
Through tailored workshops, leadership programmes, mentoring, and retreats, Habit has supported clients across New Zealand and internationally — from boutique restaurants and wineries to global hotel groups and corporate firms.
Our clients include Pullman Hotels, Kempinski, Ennismore Hotel Group, the Emett Restaurant Group, and organisations such as Dentons Law Firm.
The Results We Deliver
Don’t just take it from us — hear it from the clients we’ve worked with.
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“Benedikt has strengthened leadership across our management team and elevated guest experience through training that delivers immediate impact.”
- Josh Emett, Emett Restaurant Group -
“His training was one of the most impactful our team has experienced. They left more confident, aligned, and committed to delivering consistent, elevated service.”
- Sam Sherer, Pullman Auckland -
“Our Heads of Department left inspired to work as a solution-focused, high-performing team. My answer to anyone considering him is simple: yes, a big YES.”
- Jodi Brown, Ennismore Hotel Group -
“We walked away with practical tools — from improving hiring and onboarding to managing guest expectations — that we could apply immediately.”
- Aroha Shepherd, Fantail & Turtle -
“His message applies well beyond hospitality, shaping how we think about service and who we hire.”
- Paul Conaghan, Dentons
These stories reflect what Habit delivers: elevated guest experience, stronger leadership, and measurable business outcomes.
A Career of Experience
As the founder of Habit, Benedikt Bouillon brings two decades of hands-on international hospitality experience to every project. He is a sought-after guest speaker at conferences and is recognised for delivering practical, results-focused insights that teams can apply immediately.
Benedikt’s career began on the floor as a waiter, porter, and receptionist before rising to lead ultra-luxury lodges Matakauri and Kauri Cliffs. His journey took him from Germany to London, Vienna, Melbourne, and New Zealand, working with international brands such as Mandarin Oriental and Marriott Luxury Collection, as well as boutique venues like the Adelphi Hotel and Waiheke Island’s Stonyridge Vineyard.
This combination of global luxury expertise and local leadership experience shapes the grounded, practical approach that defines Habit today.
Contact Us Today
We’re here to help you succeed in hospitality. Get in touch to discuss your project or business.
We provide a range of services including consulting, training, and business advice as well as workshops, coaching sessions, and facilitation.
To contact us, please fill out the form or email us at [email protected].