Hospitality Management Course

Empowering Hospitality Managers & Inspiring Future Leaders

Take your Team to the next Level

Restaurants - Hotels - Pubs - Cafés - Wineries

Join our next intake. Our 8-week course is designed for Hospitality Managers and Supervisors eager to sharpen their skills in Finance, Leadership, and Guest Experience.
 
If you’re a Manager looking to grow your career, you’ll enjoy hands-on in-person sessions and interactive online workshops, plus the chance to connect with peers across Auckland.
 
For Owners, sending a key team member is a smart investment in developing your existing and future leaders who will drive your business forward.

 

Key Course Information

          • Registration Date: 20th October
          • Start Date: 3rd November
          • Duration: 8 sessions over 8 weeks (finishes 8th December)
          • Format: A mix of interactive online workshops and in-person sessions
          • Certification: Receive a Certificate of Completion
          • Outcomes: Learn to manage with confidence, strengthen your leadership, and take the next step as a successful manager or owner
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"The course gave us the ability to step away from the hustle of hospitality and focus on the how and why of our business. Every session was packed with actionable insights."

- Aroha Shepherd, Operations Manager, Fantail & Turtle Auckland

I joined the course at my boss’s suggestion, but after the first session I was genuinely hooked. Benedikt’s teaching and the group discussions opened my eyes to every side of hospitality — from marketing and training to profit and guest experience. It’s helped me grow as a manager, building confidence and a stronger foundation for day-to-day decisions. I’d highly recommend it to anyone in the industry.

- Sarah Schuster-Barton, General Manager, Cucina Hamilton

"I learned how to communicate with more purpose, speeding up our processes on the floor. Benedikt’s practical, real-life examples transformed the way I manage my team."

- Izzy Frankham, Events Manager, Fantail & Turtle

"This programme helped me dive deeper into data and uncover opportunities I’d normally miss. The one-on-one coaching and actionable assignments truly drove results."

- Prem Kumar, Owner & Manager, Henry & Ted’s Papamoa

"The course gave us the ability to step away from the hustle of hospitality and focus on the how and why of our business. Every session was packed with actionable insights."

- Aroha Shepherd, Operations Manager, Fantail & Turtle Auckland

I joined the course at my boss’s suggestion, but after the first session I was genuinely hooked. Benedikt’s teaching and the group discussions opened my eyes to every side of hospitality — from marketing and training to profit and guest experience. It’s helped me grow as a manager, building confidence and a stronger foundation for day-to-day decisions. I’d highly recommend it to anyone in the industry.

- Sarah Schuster-Barton, General Manager, Cucina Hamilton

"I learned how to communicate with more purpose, speeding up our processes on the floor. Benedikt’s practical, real-life examples transformed the way I manage my team."

- Izzy Frankham, Events Manager, Fantail & Turtle

"This programme helped me dive deeper into data and uncover opportunities I’d normally miss. The one-on-one coaching and actionable assignments truly drove results."

- Prem Kumar, Owner & Manager, Henry & Ted’s Papamoa

"The course gave us the ability to step away from the hustle of hospitality and focus on the how and why of our business. Every session was packed with actionable insights."

- Aroha Shepherd, Operations Manager, Fantail & Turtle Auckland

I joined the course at my boss’s suggestion, but after the first session I was genuinely hooked. Benedikt’s teaching and the group discussions opened my eyes to every side of hospitality — from marketing and training to profit and guest experience. It’s helped me grow as a manager, building confidence and a stronger foundation for day-to-day decisions. I’d highly recommend it to anyone in the industry.

- Sarah Schuster-Barton, General Manager, Cucina Hamilton

"I learned how to communicate with more purpose, speeding up our processes on the floor. Benedikt’s practical, real-life examples transformed the way I manage my team."

- Izzy Frankham, Events Manager, Fantail & Turtle

"This programme helped me dive deeper into data and uncover opportunities I’d normally miss. The one-on-one coaching and actionable assignments truly drove results."

- Prem Kumar, Owner & Manager, Henry & Ted’s Papamoa

Course Structure

The programme provides 20 hours of training spread across 8 weekly sessions. The first and last sessions are 4-hour in-person workshops, while the 6 sessions in between are 2-hour online calls. You'll focus on:

    • Finance: Learn to interpret financial data and translate it into actionable operational strategies.
    • Leadership: Master managing your team, setting strong goals, and communicating effectively to get the best out of every employee.
    • Guest Experience: Enhance guest journeys, upsell as a service, turn complaint guests into fans, and build lasting loyalty.

Every session comes with a practical assignment designed to drive real-time outcomes, fostering a more successful operation and a robust leadership culture.

Course Investment & Funding Options

Full Price: $2000 + GST per person

          1. Self-Funded Option:
            For individuals financing their own development, we offer a 30% self-funded discount, bringing the investment down to $1,610. To make it even more accessible, weekly payment plans are available — allowing you to start learning now and spread the cost over time.


          2. Funded Option (through your business):
            Eligible businesses can access up to 75% funding through the Regional Business Partner Network, reducing the cost to as little as $500 + GST per participant (maximum of two participants per business).

Contact us to explore your eligibility or connect with your local Regional Business Growth Advisor — we can guide you through the simple application process.

 

Frequently Asked Questions

What's the time commitment?

The programme is 20 hours in total, spread across 8 weekly sessions: Two 4-hour in-person sessions and six 2-hour online sessions.

How much does it cost?

The investment is $2000 per person. Eligible businesses can access up to 75% funding through the Regional Business Partner Network.

When will the sessions be?

The first in-person session will be in person on a Monday here in Auckland, starting at 9am and finishing at 1pm. All sessions thereafter are held on Friday mornings at 9:30am with the last session being in-person again.

What if I miss a session?

All sessions will be recorded so you can catch up at your convenience. Benedikt is also available for any questions and catch ups throughout the course.

How can I access funding?

If your business qualifies, funding is available through the Regional Business Partner Network. Contact us and we can connect you with your local Regional Business Growth Advisor.

How many people can I send?

Funding is available for up to 2 participants per business. Additional enrolments can be discussed if you wish to develop more team members.

What knowledge will I gain through the course?

You'll acquire practical skills in financial analysis, leadership, and guest experience that you can immediately apply to improve operations and drive success.

What's my return on investment?

By implementing the actionable strategies taught in the course, you can expect smoother operations, reduced staff turnover, enhanced guest satisfaction, and a stronger leadership culture—all contributing to increased profitability and growth.

Any other Questions?

Reach out to us and we are happy to help you through the process.

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