Real Solutions for real Hospitality

Workshops · Courses · Online Training · Corporate Programmes · Public Speaking · Retreats

At Habit, we help hospitality businesses, corporate teams, and individual leaders unlock their potential and deliver world-class service. Whether you’re managing a hotel, leading a restaurant, or building a corporate service culture, our programmes give you the tools to succeed.

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Tailored Workshops & Retreats

Hands-on, practical workshops in guest experience and leadership. From frontline service skills to advanced management strategies, each session is tailored to your team’s needs and business goals.

Hospitality Courses & Online Learning

Structured, multi-week programmes to build confident leaders and exceptional teams including our courses: Advanced Hospitality Management (8 weeks), Management Essentials (6 weeks), Guest Experience Mastery (4 weeks)
and affordable online courses like An Introduction to 5-Star Service.

Corporate Programmes & Events

Tailored training for service-focused organisations beyond hospitality. Includes customer service excellence programmes, public speaking engagements, and immersive leadership retreats that inspire and reset teams.

Mentoring & Personal Development

One-on-one or small group coaching that focuses on individual growth. From new managers stepping into leadership roles to senior leaders refining their style, mentoring helps you build confidence, accountability, and long-term career success.

Everything you need to lead your team, grow your business, and deliver next-level service. Straight to your inbox...

Trusted by Industry Leaders

From global hotel groups to local restaurants and corporate firms, we’re proud to support organisations committed to service excellence.

Worth your Investment

Revenue Optimisation

Happy guests spend more at your venue. Motivated staff upsell, cross-sell, and offer additional items, leading to increased revenue.

Reputation

Building strong connections with guests improves reputation, increases demand, and boosts return visits.

controlling costs for restaurants and hotels

Cost Control

A well-trained team enhances efficiency. Fostering a positive team culture decreases employee turnover and hiring needs.

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Benedikt’s passion and energy for hospitality shone through from the very start — he had the entire room engaged throughout the session. The Heads of Department walked away inspired and ready to work cohesively as a solution-focused, high-performing management team. In the lead-up, his preparation was incredibly detailed, with just the right amount of follow-up and planning to ensure the session was targeted to our hotel, brand, and team. If another hotel GM or hospitality leader asked me whether they should work with him, my answer would be simple: yes, a big YES! I can’t wait to have Benedikt back for another session in the future.

- Jodi Brown (GM Hyde Melbourne Place) -

We brought Benedikt in to help us lift the levels of service. His approach was very easy to work with — he offered practical guidance and thoughtful suggestions that encouraged the wider Ops, HR, and IT teams to think differently about service. I personally believe his message applies to anyone in a service role, even outside traditional hospitality. While our team composition has changed since the sessions, the work with Benedikt helped shape how we think about hiring — seeking people who truly understand and embody service. I would recommend this programme to any leader looking to improve a service team. While it’s a natural fit for hospitality, the takeaways are valuable for any office or business environment that wants to strengthen its service culture.

- Paul Conaghan (Director of ICT and Operations at Dentons Law NZ) -

“Working with Benedikt has been a great process, we speak the same language when it comes to running hospitality businesses. We had a reasonably junior management team and we were looking for support in mentoring and developing them. Benedikt elevated our Guest Experience and developed our Management Team making them exceptional Leaders.”

- Josh Emett (Chef and Owner, Emett Restaurant Group) -

What stood out immediately about Benedikt’s approach was how thoughtfully tailored and engaging the workshops were. The sessions were hands-on, interactive, and filled with relevant, real-life scenarios that really resonated with our team. Many team members said it was one of the most impactful trainings they’ve attended. Since the training, the team is communicating more proactively, showing greater ownership, and bringing a renewed focus to delivering consistent, elevated service to every guest. To any GM or hospitality leader: I highly recommend working with Benedikt and Habit Consulting. The value goes well beyond the workshops — he creates lasting impact by empowering your team with the mindset and tools to deliver truly exceptional service.

- Sam Sherer (GM Pullman Hotel Auckland) -

This course gave us the chance to step back from the hustle and focus on the how and why of our business. We walked away with practical tools — from improving hiring and onboarding to managing guest expectations — that we could apply immediately. Benedikt’s industry knowledge, relatable examples, and genuine care made it an incredibly valuable experience.

- Aroha Shepherd (Operations Manager, Fantail & Turtle)

Benedikt’s passion and energy for hospitality shone through from the very start — he had the entire room engaged throughout the session. The Heads of Department walked away inspired and ready to work cohesively as a solution-focused, high-performing management team. In the lead-up, his preparation was incredibly detailed, with just the right amount of follow-up and planning to ensure the session was targeted to our hotel, brand, and team. If another hotel GM or hospitality leader asked me whether they should work with him, my answer would be simple: yes, a big YES! I can’t wait to have Benedikt back for another session in the future.

- Jodi Brown (GM Hyde Melbourne Place) -

We brought Benedikt in to help us lift the levels of service. His approach was very easy to work with — he offered practical guidance and thoughtful suggestions that encouraged the wider Ops, HR, and IT teams to think differently about service. I personally believe his message applies to anyone in a service role, even outside traditional hospitality. While our team composition has changed since the sessions, the work with Benedikt helped shape how we think about hiring — seeking people who truly understand and embody service. I would recommend this programme to any leader looking to improve a service team. While it’s a natural fit for hospitality, the takeaways are valuable for any office or business environment that wants to strengthen its service culture.

- Paul Conaghan (Director of ICT and Operations at Dentons Law NZ) -

“Working with Benedikt has been a great process, we speak the same language when it comes to running hospitality businesses. We had a reasonably junior management team and we were looking for support in mentoring and developing them. Benedikt elevated our Guest Experience and developed our Management Team making them exceptional Leaders.”

- Josh Emett (Chef and Owner, Emett Restaurant Group) -

What stood out immediately about Benedikt’s approach was how thoughtfully tailored and engaging the workshops were. The sessions were hands-on, interactive, and filled with relevant, real-life scenarios that really resonated with our team. Many team members said it was one of the most impactful trainings they’ve attended. Since the training, the team is communicating more proactively, showing greater ownership, and bringing a renewed focus to delivering consistent, elevated service to every guest. To any GM or hospitality leader: I highly recommend working with Benedikt and Habit Consulting. The value goes well beyond the workshops — he creates lasting impact by empowering your team with the mindset and tools to deliver truly exceptional service.

- Sam Sherer (GM Pullman Hotel Auckland) -

This course gave us the chance to step back from the hustle and focus on the how and why of our business. We walked away with practical tools — from improving hiring and onboarding to managing guest expectations — that we could apply immediately. Benedikt’s industry knowledge, relatable examples, and genuine care made it an incredibly valuable experience.

- Aroha Shepherd (Operations Manager, Fantail & Turtle)

Benedikt’s passion and energy for hospitality shone through from the very start — he had the entire room engaged throughout the session. The Heads of Department walked away inspired and ready to work cohesively as a solution-focused, high-performing management team. In the lead-up, his preparation was incredibly detailed, with just the right amount of follow-up and planning to ensure the session was targeted to our hotel, brand, and team. If another hotel GM or hospitality leader asked me whether they should work with him, my answer would be simple: yes, a big YES! I can’t wait to have Benedikt back for another session in the future.

- Jodi Brown (GM Hyde Melbourne Place) -

We brought Benedikt in to help us lift the levels of service. His approach was very easy to work with — he offered practical guidance and thoughtful suggestions that encouraged the wider Ops, HR, and IT teams to think differently about service. I personally believe his message applies to anyone in a service role, even outside traditional hospitality. While our team composition has changed since the sessions, the work with Benedikt helped shape how we think about hiring — seeking people who truly understand and embody service. I would recommend this programme to any leader looking to improve a service team. While it’s a natural fit for hospitality, the takeaways are valuable for any office or business environment that wants to strengthen its service culture.

- Paul Conaghan (Director of ICT and Operations at Dentons Law NZ) -

“Working with Benedikt has been a great process, we speak the same language when it comes to running hospitality businesses. We had a reasonably junior management team and we were looking for support in mentoring and developing them. Benedikt elevated our Guest Experience and developed our Management Team making them exceptional Leaders.”

- Josh Emett (Chef and Owner, Emett Restaurant Group) -

What stood out immediately about Benedikt’s approach was how thoughtfully tailored and engaging the workshops were. The sessions were hands-on, interactive, and filled with relevant, real-life scenarios that really resonated with our team. Many team members said it was one of the most impactful trainings they’ve attended. Since the training, the team is communicating more proactively, showing greater ownership, and bringing a renewed focus to delivering consistent, elevated service to every guest. To any GM or hospitality leader: I highly recommend working with Benedikt and Habit Consulting. The value goes well beyond the workshops — he creates lasting impact by empowering your team with the mindset and tools to deliver truly exceptional service.

- Sam Sherer (GM Pullman Hotel Auckland) -

This course gave us the chance to step back from the hustle and focus on the how and why of our business. We walked away with practical tools — from improving hiring and onboarding to managing guest expectations — that we could apply immediately. Benedikt’s industry knowledge, relatable examples, and genuine care made it an incredibly valuable experience.

- Aroha Shepherd (Operations Manager, Fantail & Turtle)